Delete your Slipio account
This page explains how to delete an account for Slipio, the football analytics app by MUSMARORTH LIMITED, on Android (com.slipio.app) and on the web. You do not need the app installed: you can do it in a web browser.
How to delete your account
- Sign in to Slipio, in the Android app or in the web app.
- Open Account (in the Android app, tap your avatar at the top), then Privacy & Data.
- Under Delete Your Account, choose Delete my account.
- Type DELETE, then confirm with your password and, if two-step sign-in is on, your code, and choose Delete my account for good. An account that signs in with Google has no password, so deletion needs a recent sign-in: if you last signed in more than 10 minutes ago, sign out and sign in with Google again first.
Your account is deleted straight away, and you are signed out on every device.
Sign in to delete your account Reset your password
Deletion happens while you are signed in, so nobody can delete your account just by knowing your email address.
If you cannot sign in
Reset your password first with Reset your password. If that does not work, email support@slipio.com from the email address on your Slipio account and ask us to delete it. To protect you, we act only on a request we can confirm comes from the account's owner, for example by writing back to that address, and we reply to confirm when the account has been deleted.
Paid plans
A plan bought on the Slipio website is cancelled automatically when you delete your account, so you are not charged again. Your access ends with the account, even if part of the paid period is left. You do not need to cancel anything first. The Android app does not sell plans.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Your profile, email address, password and linked Google sign-in | Deleted |
| Follows, watchlist and alerts | Deleted |
| Notification settings and registered devices | Deleted |
| Your consents and confirmations | Deleted |
| Chat and assistant conversations | Deleted |
| AI reports you sent | Deleted |
| Data exports | Deleted |
| Sessions and two-step sign-in | Deleted, and every device is signed out |
| Payment records (amount, currency, status and the payment provider's reference) | Kept without your name, email or account for 6 years from the end of the financial year they relate to, because accounting and tax rules require them |
| Prediction Sets you generated | Kept in Slipio's published record of model performance, reassigned to an anonymous owner, with nothing that identifies you |
| Database backups | Not edited individually. Your data expires with the backup itself, within 30 days, and is used only to restore the service after a failure |
| Server logs | Expire on their own, within 30 days |
Deleting some data without deleting your account
- Unfollow teams, players and competitions in Account, then Following, or remove items from your Watchlist.
- To stop your chat messages going to OpenAI, see the Privacy Policy.
- For anything else, email support@slipio.com.
More detail is in the Privacy Policy.